Returns & Exchanges
Order Cancellation Policy
We are committed to processing online orders as quickly as possible, so cancellation requests must be submitted within 24 hours from the time of order.
All gifts ordered off registries can be returned for a store credit up to 30 days after the registered baby shower with a gift receipt or proof of purchase.
Special Orders & Pre-Orders
All special order, pre-order and furniture items are final sales and cannot be cancelled. Special orders are items that we do not have in our inventory and have an estimated order lead time. Once the items have been paid and ordered, they cannot be returned and are a final sale. You will be informed of the estimated order time for your items prior to completing the special order. Delivery times are estimated and not guaranteed. Please note that estimates are given based on information given by the supplier; Three Lambs is not responsible for supplier delays or back orders. As soon as the order arrives in store you will be contacted or it will be shipped to you.
Returns & Exchanges
We truly appreciate and value your patronage. Please note that we do not offer refunds. We do offer exchanges and store credit only.
In order to return an item via mail or if an online order requires an exchange (within the 30 day return policy) please contact our team at firstname.lastname@example.org. A customer care representative will let you know next steps.
Any items that are sent that do not meet the requirements of a return will still be considered as a sold item and a customer service representative will be in contact with you.
You have 30 days to return unused items in unopened packaging, original condition with receipt for a store credit. Regarding online returns – please note for online orders the 30 days starts from the date on the receipt.
Upon receiving your return, Three Lambs will inspect the item to make sure it is in resalable condition before issuing a refund. If for any reason, the item is not returned in its original condition and packaging or is no longer resalable, restocking fees may be deducted from the refund amount. If your refund is approved it will be refunded within 5 business days. Products that have been opened and assembled are not eligible for return.
Store credit or exchange only for items returned within 30 days. For online purchases the exchange policy is 30 days from the date on the receipt. NO refunds or exchanges will be permitted without a receipt or gift receipt. For in store purchases as well as online orders being returned to a store location a copy of your receipt or gift receipt is required in order to process your return. For online purchases being returned via mail or for an online purchase requiring a refund (not store credit or exchange) a Return Authorization is required – please see below for more information.
Exchanges are processed as a new order. We will credit the value of the returned merchandise and charge you for the new order. Please note this process is not always sequential.
After 30 days, items cannot be returned and are a final sale. We pride ourselves in maintaining high quality standards and cannot take back items that have been used, damaged or are not clean. We like to ensure a level of integrity for other customers who may purchase a returned item and cannot in all confidence put items back on the shelf knowing they do not meet the above criteria.
Car Seats – All car seats are final sale and cannot be returned or exchanged.
This policy is in effect to ensure that these seats have not been compromised in any kind of altercation; whether a minor car accident, being dropped or being compressed under other items in a garage, etc. We take the safety of your children very seriously and will not risk compromising your child’s safety with a car seat that has already been removed from the store. Should your car seat have a defect you must contact the manufacturer’s customer service as it is their discretion on how the problem will be rectified and we will only take back a car seat if advised to do so by the manufacturer.
Clearance items are FINAL SALE.
For safety, health & hygienic reasons, some products are final sale.
These products include, but are not limited to:
- Car seats & car seat bases
- Breast pumps & accessories
- Baby monitors that have Wi-Fi functionality
- Bath tubs & Bathing accessories
- Skin care products, toothbrushes & toothpaste once opened
- Safety gates once opened
- Special Order & Pre-Order Items
- Clearance items
- Gift Cards
- Mattresses & Mattress Covers
All items labelled “clearance” are final sale and cannot be returned or exchanged for store credit.